FAQ
Frequently Asked Questions
Orders & Products
Q: Are these official GØDSHOT products?
A: Yes! All merchandise is officially licensed GØDSHOT gear.
Q: How are the products made?
A: Our merch is made-to-order using high-quality print-on-demand production. This means each item is created specifically for you after you order, ensuring freshness and reducing waste.
Q: What sizes are available?
A: Size availability varies by product. Check each product page for specific sizing options and our size chart for measurements.
Shipping & Delivery
Q: How long will my order take?
A: Production takes 2-7 business days, then shipping takes 3-7 business days for US orders (7-21 days internationally). You'll receive tracking info once your order ships.
Q: Do you ship internationally?
A: Yes! We ship worldwide. International customers may be responsible for customs fees or import duties.
Q: Can I track my order?
A: Absolutely! You'll receive a tracking number via email as soon as your order ships.
Returns & Exchanges
Q: What's your return policy?
A: Since items are made-to-order, we can only accept returns for defective or damaged products. Please contact us within 30 days of delivery if there's an issue.
Q: What if my item arrives damaged?
A: We're sorry if that happens! Contact us immediately with photos of the damage and we'll make it right.
Q: Can I exchange for a different size?
A: Due to the made-to-order nature of our products, we cannot offer exchanges. Please check the size chart carefully before ordering.
Payment & Security
Q: What payment methods do you accept?
A: We accept all major credit cards, debit cards, and other payment methods available at checkout.
Q: Is my payment information secure?
A: Yes! All transactions are processed securely through Shopify's encrypted payment system.
Contact & Support
Q: How can I contact you?
A: Reach out through our Contact page or email us directly. We typically respond within 1-2 business days.
Q: Where can I find GØDSHOT's music and tour dates?
A: Check out our main website and social media channels for the latest music releases, tour dates, and band updates!